At Clever Property, we look after our tenants as valued customers. We care about the property you are renting and we care about you. We aim to provide you with a quality service that takes the hassle out of applying for and living in a rental property.
We want tenants who will care for our rentals properties just as much as they would about their own home.
Office hours for enquiries and advice 8:30am – 5:00pm, Monday to Friday.
Viewing & Applying for a Property
Many of our properties are open for inspection for your convenience at a scheduled time on weekends. We can also conduct individual inspections by appointment. Have you seen a property you would like to view? Give us a call, and arrange a time to view the property.
You will need to download and complete our Application for Tenancy form. Ensure you complete all pages from this form and provide 100 point identification criteria.
Applications are accepted via email or in-person. Our office is located at 2/10 Thomas Street, Noosaville & is open from 8:30am to 5:00pm Monday to Friday.
Applications will be processed within 48hours & you will be advised of progress.
Approval for a property
Once approved for a property, a copy of the general tenancy agreement with any standard/special terms & conditions will be provided. This agreement must be understood so if you do have any questions, please ensure you ask. We will arrange a time for you to come into our offices and sign the agreement along with bond lodgement forms. Once the forms are signed we can then schedule a move-in date.
Before you move in, you'll have to organise your electricity provider as well as phone & internet connections… and any other services you require. These are your responsibility.
Keys are to be collected from our office on provided date.
An Entry Condition Report details the condition of the property prior to you moving in. A copy of this report is provided & it is important that you take the time to note anything you feel we may have missed.
A signed copy must be returned to our office within three calendar days of moving-in. If we do not receive your signed copy in the time allowed, the original report will be the accepted version for use of at the end of your tenancy. It is in your best interest to ensure that the Report provides an accurate description of the property’s current condition.
Rent is always due in advance. Details on how to pay rent is in accordance with the terms of your tenancy agreement. If you are unsure, please contact us immediately.
Current legislation obliges us to follow strict procedures when it comes to rent arrears and we do. We have a zero-tolerance policy to rental arrears & action will be followed immediately in the unfortunate case that rent has not be received.
Inspections are conducted every 3 months and you will be notified 7-10 days prior to any inspections. Inspections allow us to ascertain the condition of the property and identify any necessary maintenance. They also provide you with the opportunity to advise us of anything you feel requires our attention. We also carry out periodic drive-by inspections.
Repairs & Maintenance
For general repairs and maintenance, please contact our team via the maintenance form or email . Provide details of the problem & attach any relevant photos.
We will need all requests in writing. There will be times that we must obtain the Landlord's approval before work can commence, the plan is to get the job done as quickly as possible.
If you do have an emergency situation that need addressing, please contact our team immediately.
Emergency contact numbers: 0419 746 374 / 0459 990 505
Please make sure you understand what constitutes an emergency… as you will be held liable for any repairs actioned outside of business hours that are not actually considered an emergency. Emergency and routine repairs are outlined below & are detailed in your General Tenancy Agreement.
(1) Emergency repairs are works needed to repair any of the following –
(a) a burst water service or serious water service leak;
(b) a blocked or broken lavatory system;
(c) a serious roof leak;
(d) a gas leak;
(e) a dangerous electrical fault;
(f) flooding or serious flood damage;
(g) serious storm, fire or impact damage;
(h) a failure or breakdown of the gas, electricity or water supply to the premises;
(i) a failure or breakdown of an essential service or appliance on the premises for hot water, cooking or heating;
(j) a fault or damage that makes the premises unsafe or insecure;
(k) a fault or damage likely to injure a person, damage property or unduly inconvenience a resident of the premises;
(l) a serious fault in a staircase, lift or other common area of the premises that unduly inconveniences a resident in gaining access to, or using, the premises.
At the end of your tenancy we will use it to compare the condition of the property now to the condition of the property then, and you will be held responsible for any discrepancies – allowing, of course, for what is considered to be fair wear & tear.
We understand the rental process better than anyone & have an open-door policy when it comes to any issues that may arise. If you need to let us know about something, please do not hesitate to get in contact.